TAV OPERATION SERVICES QUALITY POLICY

We are continuously improving our constantly innovating product and services in line with the changing needs, requirements, and conditions of our customers within the scope of Customer Satisfaction and design of additional experience-oriented service concept.

Our fundamental policies are keeping our communication continuously open with our customers and add value to their lives by providing innovative and creative products and services that are respectful to the environment under correct legal and legislative conditions and substantial values, providing uniform services worldwide by means of extending of our services. 

• Meeting customer expectations and complying with these requests at the highest level,
• Defining the communication channels for the customers and subcontractors/stakeholders as well as ensuring the establishment of proper communication,
• Using modern technology, valid methods, information and management systems and undertaking the investment required for the research studies,
• Ensuring the highest level of customer satisfaction and efficiency by evaluating the risks and opportunities of the processes
• Ensuring that improvement activities are adapted by the employees as a nature of behaviour after analysing and developing the work processes.