TAV Operation Services’ lounges earn top Skytrax ratings worldwide

24/03/2026

TAV Operation Services’ Lounges Earn Top Skytrax Ratings Worldwide

TAV Operation Services has received multiple 5-Star and 4-Star ratings in the 2025 Skytrax lounge audit,recognizing the outstanding quality of its airport lounge operations across its Extime lounge and Primeclass brands, as well as the Capital One Lounge at New York JFK,which it operates.

TAV Operation Services was recognized following Skytrax’s comprehensive audit process, which evaluates lounges against more than 250 product and service criteria, including design, comfort, cleanliness, dining quality, service efficiency, and overall guest experience. The results emphasize the company’s consistent excellence across its global network.

Aude Ferrand, TAV Airports Chief Commercial Officer and TAV Operation Services CEO commented:

“TAV Operation Services serves approximately 7 million passengers annually, operating more than 110 service points across 19 countries and 29 airports. Our commitment to delivering consistent, high-quality services while remaining deeply attentive to local expectations is being recognized today.

We are grateful for the trust our guests place in us, and these awards represent a meaningful reflection of our team’s dedication and professionalism. We also extend our sincere thanks to the Skytrax team for their rigorous and independent evaluations. Their objective perspective continuously challenges us to refine and improve our services, reinforcing our ambition to remain the leading company in guest experience.

Together with our airport partners, we remain committed to enhancing airport hospitality by creating comfortable and thoughtfully designed environments that combine contemporary aesthetics, personalized service, and a warm sense of hospitality.”

Highlights from the 2025 Skytrax Audit

Capital One Lounge – New York JFK received a 5-Star rating, recognized for its contemporary design, refined atmosphere, and highly personalized hospitality.

Primeclass Lounges in Bermuda (International and Domestic) and Primeclass Lounge in Muscat were awarded 5-Star ratings, reflecting exceptional hospitality, design quality, and operational excellence.

Extime Lounges operated by TAV Operation Services at Paris Orly, Paris Charles de Gaulle and Almaty Airports received 4-Star ratings

4-Star ratings were also awarded to Primeclass Lounges in Paris Orly, Ankara, Bodrum, Izmir, Riga, Skopje, Batumi, Tbilisi, Bergamo, Medina, Primeclass Pacifico Lounges – Santiago, and Turkish Airlines Star Alliance Lounge – Washington, D.C. (operated by TAV Operation Services)These lounges were recognized for their cleanliness, comfort, and consistently high service standards.

The Skytrax Airline Lounge Star Ratings are regarded as a global benchmark for lounge quality and are awarded following detailed on-site inspections conducted by professional auditors with extensive aviation and hospitality expertise.

About TAV Operation Services:

A subsidiary of TAV Airports, TAV Operation Services is among the world’s leading airport hospitality providers, combining deep industry expertise with operational excellence. With over a decade of experience in the travel and aviation sector, the company is a trusted partner to global brands, offering comprehensive lounge management and end-to-end premium airport services, and serving over 7 million passengers each year. Operating across 19 countries and 29 airports worldwide — from Chile to Japan, including the USA, Europe, Türkiye, and Central Asia — TAV Operation Services delivers premium, end-to-end travel and loyalty solutions. Through its flagship brands — Primeclass, Extime Lounge, HelloSky, Treva, TAV Passport, and LoungeMe — the company offers a diverse portfolio of airport hospitality services designed to enhance the passenger journey. The company has established strong partnerships with leading airlines, financial institutions, and airport operators, providing a variety of guest-centric services — from lounge management to meet-and-greet, fast track, porter, and airport transfers — across a network of more than 110 service points worldwide. With a clear focus on service excellence, sustainability, and digital innovation, TAV Operation Services continues to redefine the airport experience — making travel more seamless, connected, and memorable for today’s modern travelers.